Sarah Colleen Morgan

Hello!

I'm Sarah, a learning professional with more than 10 years of experience in instructional design, enablement, project management, and leadership. I specialize in working collaboratively to manage, develop and implement global learning programs that drive key business results.

I have expertise in learning and enablement for sales, customer experience, tech, SaaS, government, health, and more. I tackle each project with a data-driven, human-centered design approach, and strive to bring authenticity, passion, and drive for continuous improvement.

Resume

Portfolio

Contact Center 101 (Articulate Rise)

Prototype (Articulate Storyline)

Sales Skills Basics (Articulate Rise)

This course was developed to establish a baseline of knowledge around contact centers for sales and customer success teams.

It is the first in a series of blended learning solutions designed to close the knowledge and skill gap identified around comfort and confidence in pitching contact center solutions to meet the unique needs of a business.

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Sales Skills Basics (Articulate Rise)

Prototype (Articulate Storyline)

Sales Skills Basics (Articulate Rise)

This course was developed to introduce a new sales methodology to a SaaS sales organization.

This is the first course in a series of role-specific, blended learning solutions designed to establish a consistent sales approach and upskill the sales teams and sales managers to drive more effective and successful sales cycles.

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Prototype (Articulate Storyline)

This is a prototype for a CPR and First Aid course demonstrating how some of the key interactive pages would work.

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